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Agenda Day 1

8:45 AM - 9:20 AM SSCs in Eastern Europe – The vital trends that will shape your business in 2017 and beyond!

Denes Lang, Head of VSS Europe

9:30 AM - 10:05 AM The Robotics Revolution – Create your RPA Rulebook

Dariusz Bazeli,CEO Geoban Poland,
Michal Gryglewski, VP Global Business Services,
Adam Kiwalski, Head of Business Services,
Martin Dewalsky, Head EMEA Order to Cash and Centre Head,
Radka Bellissimo, SSC Director
Herve Hachet, Shared Service Centre Director,


10:10 AM - 10:45 AM Developing your SSC as a true transformation catalyst for your enterprise

Mark Beatty, Director, Global Shared Services Centre

10:45 AM - 11:05 AM Morning refreshments and networking break in the exhibition hall

11:10 AM - 12:50 PM Interactive Discussion Groups

During this part of the summit, delegates will be sorted into groups of 15 to take part in interactive discussions around the topics below. Delegates will get the opportunity to select three topics and will rotate between their choices every 30 minutes. Discussion groups are kept small to ensure all delegates get the opportunity to ask their most pressing questions, guaranteeing a perfectly tailored experience

12:50 PM - 1:50 PM Networking lunch in the exhibition hall

1:50 PM - 2:15 PM Finance transformation on a shoe-string

Herve Hachet,SSC Director, Amer Sports

1:50 PM - 2:15 PM Developing a blueprint for the HRSSC of the future – stepping up to value-add, knowledge-based activities

Catalina Magui, Head of HR Shared Service Center, Societe Generale

1:50 PM - 2:15 PM Treating your SSC as a BPO – generating a culture of CRM Excellence to develop your functional activities with an innovative mindset

Cristina Nicoleta Apetrei, Head of Business Solutions and Relationship Management SSC, Societe Generale

2:20 PM - 2:45 PM RPA Adoption: Innovating the speed of business -

Winshuttle and Client (TBC)

2:20 PM - 2:45 PM Discover how BAT has learned from Finance to create a HR SSC model of the future

Marinela Tanase, Head of HR & Global HR Lead FSS, BAT

2:20 PM - 2:45 PM Establishing SSC organisation to help transform a Procurement function

Radoslaw Kucharczyk, Global Program and Capability Director, Mars

2:45 AM - 3:10 AM SSON solution and technology demonstrations

3:10 PM - 3:35 PM Strategically position Finance as a key business partner to your organisation in order to drive SSC value-add

Gabor Zeisler, General Manager, Business Shared Services, Diageo

8:00 AM - 8:25 AM Eaton’s Case-study – Create your roadmap to 2020 and a successful hybrid HR Shared Services Model

Csaba Szende, HR Leader - EMEA Business Service Centre, Eaton

3:10 PM - 3:35 PM Turn your service into a profit - learn the value of your services!

Dariusz Belzali, GM for Geoban Poland, Geoban

3:35 PM - 4:00 PM Networking break

4:00 PM - NaN:NaN AM What strategies does your centre need to develop your talent capabilities? The Big Eastern Europe Talent Discussion

Zoltan Szabo, General Manager, EMEA Regional Operations Centre, BT
Stephen Caulfield, Vice President GBS, Dell EMC
Tommy Fagerland, Managing Director Skandia Operation Centre,Skandia
Marcin Mlynarczyk, Managing Director Shared Services, Lundbeck


4:45 PM - 5:15 PM Your well-defined retention strategy - a critical element of success - The Big Eastern Europe Talent Discussion

Jamie Anderson, Head of GBS Europe, BP
Kim Leandersson, General Manager, Tele2 Shared Services
Catalina Magui, Head of HR Shared Service Center, Societe Generale
James Nelson, Head of Finance SSC, Computercentre
Péter Csucska, General Manager, Lexmark Shared Services



5:20 PM - 5:50 PM Forward Talent - Defining the Workforce of Tomorrow

Jane Ellis, Managing Director, Head of Enterprise Supply Chain (EMEA), the Head of Citi Shared Services (CSS) (EMEA) and also the CSS Budapest Site Head

Official Eastern Europe Expo Hall Wine and Beer Tasting!

6:00 PM - 8:00 PM END OF DAY THEMED DRINKS

Official Eastern Europe Expo Hall Wine and Beer Tasting!